PRIVACY POLICY

Have a question for us? Email us at hello@wedeogram.com

What Information Do We Collect?

a. Personal Information

Personal information is any information that is considered personally identifiable, like your name, your photo, email address, phone number, mailing address or purchase information, that allows us to identify or contact you. Almost all our products are personalised with names, dates (including, but not limited to, date of birth) photos and similar personal content provided by you. So when you create an account with us, edit or update your account information, upload images, videos or other content to our Site, or order or use any of our products or services, we may collect personal information.

Such collected information is used for customisation and delivery of products only.
However, if you do not provide such information, you may not be able to make a purchase or create an account, so your ability to use the Site will be limited.
We also offer you to easily login to our website with your social accounts (like Facebook). In such a case and depending on your login preference, we might get to view your email address along with your public profile.
Your email address thus gathered may be used for the delivery of your ordered digital products only.

b. Uploaded Media (Images & Content)

Your images and videos are collected by one of the following ways:
1.) Product customisation forms on the product page (default method for product customisation)
2.) Emails (if the file size exceeds the maximum limit for uploading on product page with method 1.) or
3.) WhatsApp messenger (only for your ease of use, though we don’t recommend this method)

We may collect additional information that you submit to the Site when designing a card, video or other packaging, including text, photographs dates, age etc. Please note that your email id or phone number is shared with us if you chose option 2.) or 3.) from above. Such personal data is never used for marketing purposes but only for sharing notes, suggestions, demos and final products.

c. Contact Details-

You may want to contact us directly for our services and pricing apart from customising and buying a product online on our website. We use the following methods to facilitate the process for you:

1. Contact Forms (get in touch form, request a call back form, need help form and one of a kind form)
These are simple forms where you are asked to leave your names, message, email address or phone numbers. Such data is only used for contacting you for providing personalised price quotes and services.

2. WhatsApp Chat (popular messaging app on appstore and playstore)
You may chat with us on whatsApp messenger for instant replies to your queries. By clicking on the whatsapp icons and buttons on our site you will be taken to the whatsApp application on your device to create a new chat with us upon which we will recieve your message along with your phone number. We may save your number for replying and sharing our products for your aproval. This number is not shared with any third party.

3. Live Chat (text messaging available on site by a third party plugin- Tawk.to)
You may chat with us from our website without sharing your phone numbers by clicking the chat icon at the bottom right corner of our website. You can initiate the chat with or without sharing your name and email address while one of our chat agents is online. You may be required to share your name and email address while none of our agents are available online (generally midnight, IST). The information thus acquired is used to contact you with answers to your queries only. We might recieve more information about you such as I.P. Address, device, device manufacturer, operating system and country while chatting. This information is neither saved on our website nor on our hosting servers.

4. Subscription Forms
We do ask you to subscribe to our mailing list in specific pop up forms provided by a third party service- mailchimp. Such forms clearly state the intended use of your email address, which is marketing. We may send you discount coupons, new product launch previews and freebies in your inbox only to promote our site or brand. You may unsubscribe from such a mailing list to stop recieving any marketing mails from us.

d. Usage Information & Cookies –

We may also collect “usage information”. It is information automatically collected by our web server (which is hosted by a third-party- Flywheel) that your web browser makes available whenever you visit or use our Site. For example, we may collect your IP address, browser type, operating system version, and information regarding your browsing activities (e.g., information about the websites that you visit before or after visiting the Site) and geographic location.
We may also use cookies to collect information. Cookies are tiny text files that are stored on your computer or mobile device. Cookies help us to facilitate your shopping process, including the contents of your shopping cart. By doing this, we can personalize your experience and save you time during checkout.
It is possible to prevent cookies from being used by your browser. If you refuse to accept cookies, however, some portions of the Site may not function as intended.

You may leave a comment on our site by opting-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you have an account on our site and you log in, we will set a temporary cookie to determine if your browser accepts cookies. No personal data is contained in such cookies and are discarded on closing the browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

e. Embedded content from other websites-

Content on this site may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Example: We host our videos on vimeo.com which is a popular video hosting service. We then embed the video on our website.
Now the websites like ‘Vimeo’ may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content (video in this case), including tracing your interaction with the embedded content (like number of plays, duration watched, etc.) if you have an account and are logged in to their website.

f. Analytics and Information Collected by Authorized Third Parties-

We work with third parties to monitor our website for the purposes of obtaining information regarding website traffic and other statistics. Where authorized by us, these third parties may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors.
Services such as Google Analytics, Google Adwords and Vimeo help us in creating better products, providing timely service and targeting potential buyers while our hosting providers prevent hacking attempts.

Use & Disclosure of Your Information

a. General Use of Personal Information –

We use your personal information for the purpose that it was collected and for other purposes described in this Privacy Policy. For example, we may use personal information to fulfill your requests for products and services, to process payments, to improve our services, to customize the content you see, to contact you, and for business/administrative and marketing/promotional purposes.

b. Uploaded Images & Content –

We may store photographs, images and other content uploaded or submitted to the Site – and information about any such photographs and images – in order to provide products and services, improve our products and services, garner insights and information about our users, and to fulfill orders. Our video creation and rendering process requires human involvement, so wedeogram employees and vendors will see your photographs, images and other content that you submit to the Site. We do not otherwise use the photographs, images, video or content in a manner that would identify you personally.

c. Contact details-

Your contact details submitted by you for quries and feedback are used for contacting you with product details, product demos, suggestions and any other information requested by you.

d. Usage Information –

We may use usage information in order to analyze trends, generally learn about usage of the Site, help us run and maintain our Site, and provide a better, more customized experience.

e. Embedded content-

Third party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to their website.

f. Analytics and General Disclosure of Information-

We may provide your personally identifiable information and usage information to third parties who provide services to us or on our behalf (e.g., those who help us fulfill or deliver your order, process payments, etc.). We may also disclose usage information to our affiliates and third parties, including, but not limited to, our advertisers.

h. Compliance with Laws and Law Enforcement –

We may use and disclose your personal information and usage information when we have reason to believe that using and/or disclosing this information is necessary to investigate, identify, contact, or take action against someone who may have engaged in illegal or unethical activities or breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Site, or anyone else who could be harmed by such activities. We may also disclose personal information when we reasonably believe that the law requires it.

Storage of Information

a. Location of Storage –

Any information, photographs, images or other content we collect may be transferred to and stored in our servers or those of third parties that act on our behalf (such as hosting providers) in India or elsewhere. By using our services you agree to such collection, transfer and storage.

b. Duration of Storage –

We may store any of your information, photographs, images and content for whatever duration we deem necessary to ensure that our records are accurate and complete. Such information, photographs, images and content may persist even after your order has been completed. 
If you leave a comment or testimonial, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights over your data

If you have an account on this site, bought products, uploaded images and videos or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Access to Account Information and Preferences

a. Changing Your Account Preferences –

You can opt in or out of our marketing communications and newsletter through your account preferences, or you can unsubscribe by following instructions contained in the messages you receive. We do reserve the right to send you certain communications relating to the goods and services wedeogram provides, such as updates to our Terms of Service or Privacy Policy, service/product announcements, administrative messages, or messages regarding any order you placed, which are considered part of your account membership.

b. Modifying / Deleting Your Account –

If you have created an account, you may review, update, or correct personal information submitted in connection with that account by logging into your wedeogram account and visiting the “my account” page. If you request that wedeogram delete your account, we will use reasonable efforts to deactivate your account and delete your personal information in a timely manner, unless we are required to retain such information by law, or we reasonably believe we need to retain such information for business purposes.

To delete/deactivate your account, please contact us www.wedeogram.com/contact

Security

Information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure but that doesn’t diminishes the importance of, or our commitment to, the protection of your data.

Though we use commercially acceptable security measures to protect against the loss, misuse or theft of information under our control, but we cannot guarantee its absolute security. 

We never save your bank/card details on our website. We have opted for one of the most secure payment services in India which uses 128 bit SSL encryption along with two factor authentication for completing your transactions.

Your uploaded data (including images and videos) when saved offline for personalisation of products and services is saved in a secure place and is password protected to be accessed only by our design team.

You must help to maintain the security of your personal information stored in our systems by keeping your username and password confidential and protecting against unauthorized access to your password and to your devices. Be sure to sign off when finished using a shared device.

Third Party Sites

We may provide information about you to third parties to provide services on our behalf. Services such as processing credit card payments, serving advertisements and analysing user actions are handled by third parties with whom we share only the information that is necessary for providing the requested service to you. These third parties are prohibited from sharing or using your personal information for any other purposes.

Our Site may contain links to other websites for news and other information. Our Privacy Policy only applies to our Site, and we are not responsible for the privacy practices or the content of other websites which are linked to or integrated with our Site. You should check the privacy policies of those sites before providing your personal information to them.

Questions and Suggestions

If you have any questions about this Privacy Policy, you can contact us at hello@wedeogram.com with “Privacy Policy” in the subject line.